Enter your email address and verification code to sign in.
Go to your order history, select the order and items you want to exchange and follow the instructions.
Once your request is approved, you will get email updates notifications with shipping guidelines.
Items are eligible for exchange or store credit only within 14 days.
What items are exchangeable?
14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.
In unused and resellable items, or defective items.
In the original packaging with all the tags intact.
What items and exceptions are non-exchangeable?
Certain types of items cannot be exchanged like FINAL SALE items.
Discounted items (if applicable).
Damage, loss, or theft issues
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
If the purchased product is loss, or theft, Please collect evidence and contact us immediately.
How soon will I get my exchange?
After your exchange has been processed, you will receive a notice from us and it will take an additional 1-3 business days for the item to be mailed. A store credit is immediate.
If more than 15 business days have passed since we’ve approved your exchange please contact us at charlieandkoeboutique@gmail.com.
